Get in Touch With Us
Got a question about one of our reviews, a correction to flag, or a casino you think deserves a closer look? This page covers how to reach the Online Casinos Canada team, what we can help with, and what happens once your message lands with us.
The Best Way to Reach Us
Email is the most reliable route to our team. Send your message to [email protected] and a real person on our editorial team will read it — we do not rely on automated replies to close out enquiries.
A short note on what your message is about helps us route it to the right person and reply faster. If it relates to a specific brand from our rankings, mentioning the casino by name saves us a round of back-and-forth.
What We Can Help With
We cover online casinos available across Canadian provinces, with a particular focus on payout speeds, withdrawal limits and how quickly players actually see their money. Reasons readers typically get in touch include:
- Questions about a review or rating — if you want more detail on why a casino sits where it does in our rankings, or how a specific payout method compares.
- Corrections — bonus terms, wagering requirements and payment options change often. If something on the site looks out of date, tell us and we will check it.
- Content suggestions — if there's a topic, payment method or type of casino you'd like us to look at, including areas like non-GamStop casinos, let us know.
- Partnership or editorial enquiries — if you represent a casino brand or a relevant business and want to discuss working together, introduce yourself and outline the details.
- Concerns about safer play — if you or someone you know is struggling with their gambling, mention this in your message and we will point you toward appropriate support resources.
What We Cannot Do
We are an independent review and comparison site, not a casino operator. That means we cannot process withdrawals, resolve account disputes, verify your identity documents, or access your account with any brand listed on cmreviews.ca. For issues like these, the casino's own support team — usually reachable through live chat or email on their site — is the right first point of contact. If a dispute is not resolved to your satisfaction, most Canadian-facing casinos operate under a licence that includes an independent complaints or dispute-resolution process; check the casino's terms for details.
What Happens After You Email Us
Every message we receive is read by a member of our editorial team. We aim to reply within a couple of working days, though this can stretch during busier periods. If your enquiry needs input from someone else on the team — for example a factual check against a casino's current terms — we will let you know it's being looked into rather than leaving you without a reply.
Before You Write In
A few things are worth checking first, since they often answer the question faster than waiting for a reply:
- Bonus terms, wagering requirements and free spin conditions change frequently — check the offer details shown against each brand on our rankings page for the most current figures.
- Payout times and limits vary by payment method and by casino, so if your question is about withdrawal speed, mentioning the specific method (e-wallet, Interac, card, etc.) helps us give a precise answer.
- If your question relates to licensing or eligibility in your specific province, let us know your province — rules and available operators are not always identical across Canada.
Keeping Our Reviews Honest
Our rankings are shaped by research into things like payout speed, game selection, banking options and licensing — not by which casino pays the most commission. Reader feedback is a genuine part of keeping that research accurate. If something we've published led you to expect one thing and you experienced another, we want to hear about it so we can check it and, if needed, correct it.
Thanks for taking the time to read this far. Whether it's a quick question or a detailed correction, drop us a line and we'll get back to you.